Question 1

Can Mixers be planned for a large group of friends?

Accepted Answer

At this time it isn’t possible to privatize a Mixer or invite a large group of friends. Spaces are filled on a first come first serve basis. Part of the beauty of a Mixer is that travelers come as strangers and leave as friends. If interested in a curated experience for a large group, feel free to contact us about our Bespoke Planning (javascript:void(0))services.

Question 2

What if I don’t want to share a room with a stranger?

Accepted Answer

Standard accommodation for a SOCIAFLITE Mixer is douple occupancy. For your comfort, roommate requests can be made and will be accommodated when possible. While we encourage room sharing, we understand that some people aren’t comfortable with a roommate arrangement. For an additional fee, we can provide single occupancy options when available.

Question 3

Can I go out and explore on my own?

Accepted Answer

Each Mixer has alloted free time, allowing you to explore and engage in activities of your choosing. We spend time to curate experiences for your enjoyment, but we understand that travelers may have their own interests.

Question 4

What’s a PacePack and do I have to get it?

Accepted Answer

PacePacks are excursion and activity add-on packages to color your Mixer experience.
 
Fast Pace- includes all tours and excursions planned for the duration of the trip
Ideal for those ready to go and intent on getting the full experience
 
Relaxed Pace- includes pre-selected excursions. Ideal for those who’d like more free time to rest or engage in personal activities.
Purchasing a PacePack is not required but is encouraged for the full group experience.

Question 5

What if I want to upgrade or downgrade my PacePack?

Accepted Answer

You can upgrade your PacePack up to 45 days prior to the trip, provided there is availability.
Any upgrades will incur a late fee of $25.00. 
 
Downgrades are not permitted.

Question 6

Can I choose which excursions to partake in with the Relaxed PacePack?

Accepted Answer

The Relaxed PacePack activities are pre-selected and cannot be individually chosen. The selection is made based on length of excursions, itinerary flow, and tour group size restrictions.

Question 7

When are dates confirmed for Mixers?

Accepted Answer

All dates are tentative until they are officially available for purchase. For example, if a date is listed with the note: available for purchase on January 29th, the official dates will be available on January 29th.

Question 8

The dates don’t exactly work for me. Can I come late or leave early?

Accepted Answer

You may arrive or depart at your convenience, but keep in mind payment is required for the full experience regardless of arrival/departure.

Question 9

What does my payment include?

Accepted Answer

Mixer inclusions vary by destination. For specific inclusions and exclusions, view trip information for the destination of your choice.

Question 10

Is my initial deposit refundable?

Accepted Answer

If you request a refund within 24 hours after your initial deposit payment was made, we will gladly refund you to your original payment method. After the 24 hour period has passed, your initial deposit is final, non-refundable, and non-transferable.

Question 11

What happens if I can no longer attend a trip I’ve paid for?

Accepted Answer

If for any reason you can no longer attend a trip you have already paid into, any monies you have paid into said trip will be refunded to your original method of payment, minus the initial deposit, up to 120 days prior to departure, provided a replacement traveler is confirmed. If a replacement traveler is not confirmed, you can elect to transfer any paid monies, minus the intial deposit, to another Mixer trip occurring within 12 months for a transfer fee of $150.

Question 12

I can’t make a trip payment on time, what happens now? (Late Payments)

Accepted Answer

Payment deadlines are outlined in your initial email and it is your responsibility to make these payments on time. There is a three day grace period granted for late payments before late fees are assessed.

Question 13

How much of a late fee should I expect if my payment is not recieved on time?

Accepted Answer

A $30 late fee is assessed immediately after the three day grace period each time a payment is late.

Question 14

Non-Payment/Cancellation

Accepted Answer

If a payment has not yet been received 14 days after the three day grace period and no payment arrangements have been made and confirmed in writing with SOCIAFLITE, you will forfeit your space on the trip in question. If a replacement traveler cannot be confirmed, SOCIAFLITE reserves the right to keep all monies paid as a cancellation/non-payment fee.

Question 15

Do trip schedules or activities ever change after I’ve booked?

Accepted Answer

Yes. While we try to stay as close to the schedule as possible, everything on the trip is subject to change due to weather and local factors.

Question 16

What happens if a change to accommodation or itinerary is made after I book?

Accepted Answer

Changes to advertised accommodations or itinerary are unlikely but may occur due to circumstances beyond our control. In the event of a change to accommodation or itinerary, you will be notified immediately and be provided with information on the updated accommodations which will always be of equal or greater quality.

While we aim to operate all trips as marketed, reasonable changes may be made when necessary or advisable for operational reasons by SOCIAFLITE and its partners. If we make a change to any trip (such as expressly listed accommodations and/or itinerary items), we will inform the guest(s) booked on the trip in question as soon as possible.
 
If a Change is made more than 14 days prior to departure, the affected Client may elect to:

(i) accept the Change and proceed with the amended trip;

(ii) book another trip of equivalent or greater value, if available (you will be responsible for paying any difference in price between the changed trip and the trip booked in its place);

(iii) book another trip of a lower value, if available, and receive a refund of the difference in price; or

(iv) cancel and receive a full refund of all monies paid to SOCIAFLITE